Customer Rating Software Market

Global Customer Rating Software Market Scope & Changing Dynamics 2024-2032

Global Customer Rating Software is segmented by Application (E-commerce, Product Evaluation, Service Quality Assessment, Brand Management, Online Communities & Social Media Influences), Type (Survey-Based Rating Systems, Product Review Platforms, Star Rating Systems, Feedback Widgets, Sentiment Analysis Software, Net Promoter Score (NPS)) and Geography(North America, LATAM, West Europe, Central & Eastern Europe, Northern Europe, Southern Europe, East Asia, Southeast Asia, South Asia, Central Asia, Oceania, MEA)

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INDUSTRY OVERVIEW

The Customer Rating Software market is experiencing robust growth, projected to achieve a compound annual growth rate CAGR of 10.10% during the forecast period. Valued at 3.2Billion, the market is expected to reach 7Billion by 2032, with a year-on-year growth rate of 9.10%. This upward trajectory is driven by factors such as evolving consumer preferences, technological advancements, and increased investment in innovation, positioning the market for significant expansion in the coming years. Companies should strategically focus on enhancing their offerings and exploring new market opportunities to capitalize on this growth potential.

Customer Rating Software Market Size in (USD Billion) CAGR Growth Rate 10.10%

Study Period 2020-2032
Market Size (2024): 3.2Billion
Market Size (2032): 7Billion
CAGR (2024 - 2032): 10.10%
Fastest Growing Region Asia-Pacific
Dominating Region North America
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Customer rating software is a digital tool used by businesses to collect, manage, and analyze customer feedback, ratings, and reviews across various platforms. These systems allow customers to rate products, services, or experiences, typically using stars, numerical scores, or descriptive comments. The software often includes features such as real-time feedback capture, sentiment analysis, response management, integration with CRM systems, and reporting dashboards. It enables companies to gauge customer satisfaction, identify service gaps, and enhance brand reputation. Cloud-based and mobile-friendly platforms allow for multichannel data collection, including websites, mobile apps, emails, and social media. AI-driven analytics can provide actionable insights and automate response strategies. For regulated industries, compliance and data privacy (e.g., GDPR) are integral features. Customer rating software is widely used in retail, hospitality, healthcare, and SaaS industries, influencing purchasing decisions and loyalty. As customer experience becomes a key differentiator, businesses are increasingly investing in robust rating and feedback systems to build trust and drive continuous improvement.



Regulatory Framework

The Information and Communications Technology (ICT) industry is primarily regulated by the Federal Communications Commission (FCC) in the United States, along with other national and international regulatory bodies. The FCC oversees the allocation of spectrum, ensures compliance with telecommunications laws, and fosters fair competition within the sector. It also establishes guidelines for data privacy, cybersecurity, and service accessibility, which are crucial for maintaining industry standards and protecting consumer interests.
Globally, various regulatory agencies, such as the European Telecommunications Standards Institute (ETSI) and the International Telecommunication Union (ITU), play significant roles in standardizing practices and facilitating international cooperation. These bodies work together to create a cohesive regulatory framework that addresses emerging technologies, cross-border data flow, and infrastructure development. Their regulations aim to ensure the ICT industry's growth is both innovative and compliant with global standards, promoting a secure and competitive market environment.
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Key Highlights

•    The Customer Rating Software is growing at a CAGR of 10.10% during the forecasted period of 2020 to 2032
•    Year on Year growth for the market is 9.10%
•    Based on type, the market is bifurcated into Survey-Based Rating Systems, Product Review Platforms, Star Rating Systems, Feedback Widgets, Sentiment Analysis Software
•    Based on application, the market is segmented into E-commerce, Product Evaluation, Service Quality Assessment, Brand Management, Online Communities & Social Media Influences
•    Global Import Export in terms of K Tons, K Units, and Metric Tons will be provided if Applicable based on industry best practice

Market Segmentation Analysis

Segmentation by Type


  • Survey-Based Rating Systems
  • Product Review Platforms
  • Star Rating Systems
  • Feedback Widgets
  • Sentiment Analysis Software

Customer Rating Software Market Segmentation by Type

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Segmentation by Application
 
  • E-commerce
  • Product Evaluation
  • Service Quality Assessment
  • Brand Management
  • Online Communities & Social Media Influences

Customer Rating Software Market Segmentation by Application

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Key Players

Several key players in the Customer Rating Software market are strategically focusing on expanding their operations in developing regions to capture a larger market share, particularly as the year-on-year growth rate for the market stands at 9.10%. The companies featured in this profile were selected based on insights from primary experts, evaluating their market penetration, product offerings, and geographical reach. By targeting emerging markets, these companies aim to leverage new opportunities, enhance their competitive advantage, and drive revenue growth. This approach not only aligns with their overall business objectives but also positions them to respond effectively to the evolving demands of consumers in these regions.
  • Trustpilot
  • Yotpo
  • Bazaarvoice
  • PowerReviews
  • Feefo
  • G2
  • Capterra
  • TrustRadius
  • Google Reviews
  • Yelp
  • TripAdvisor
  • Amazon Reviews
  • Hotjar
  • SurveyMonkey
  • Qualtrics
  • UserVoice
  • Podium
  • GetApp
  • Sitejabber
  • ReviewTrackers
  • Birdeye
  • ResellerRatings
  • AppFollow
  • Mention

Customer Rating Software Market Segmentation by Players

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Research Methodology

At HTF Market Intelligence, we pride ourselves on delivering comprehensive market research that combines both secondary and primary methodologies. Our secondary research involves rigorous analysis of existing data sources, such as industry reports, market databases, and competitive landscapes, to provide a robust foundation of market knowledge. This is complemented by our primary research services, where we gather firsthand data through surveys, interviews, and focus groups tailored specifically to your business needs. By integrating these approaches, we offer a thorough understanding of market trends, consumer behavior, and competitive dynamics, enabling you to make well-informed strategic decisions. We would welcome the opportunity to discuss how our research expertise can support your business objectives.

Market Dynamics


Market dynamics refer to the forces that influence the supply and demand of products and services within a market. These forces include factors such as consumer preferences, technological advancements, regulatory changes, economic conditions, and competitive actions. Understanding market dynamics is crucial for businesses as it helps them anticipate changes, identify opportunities, and mitigate risks.
By analyzing market dynamics, companies can better understand market trends, predict potential shifts, and develop strategic responses. This analysis enables businesses to align their product offerings, pricing strategies, and marketing efforts with evolving market conditions, ultimately leading to more informed decision-making and a stronger competitive position in the marketplace.

Market Driver

  • E-commerce Competition
  • Consumer Trust Importance
  • Digital Brand Management


Market Trend

  • Sentiment analysis
  • AI-generated reviews
  • Verified buyer systems

Opportunity

  • Integration With CRM
  • SaaS Licensing
  • SME-focused Tools


Challenge

  • Fake Reviews
  • Privacy/data Regulation
  • Integration Complexity



Regional Outlook

The North America Region holds the largest market share in 2024 and is expected to grow at a good CAGR. The Asia-Pacific Region is the fastest-growing region due to increasing development and disposable income.


North America remains a leader, driven by innovation hubs like Silicon Valley and a strong demand for advanced technologies such as AI and cloud computing. Europe is characterized by robust regulatory frameworks and significant investments in digital transformation across sectors. Asia-Pacific is experiencing rapid growth, led by major markets like China and India, where increasing digital adoption and governmental initiatives are propelling ICT advancements.


The Middle East and Africa are witnessing steady expansion, driven by infrastructure development and growing internet penetration. Latin America and South America present emerging opportunities, with rising investments in digital infrastructure, though challenges like economic instability can impact growth. These regional differences highlight the need for tailored strategies in the global ICT market.
 

Regions
  • North America
  • LATAM
  • West Europe
  • Central & Eastern Europe
  • Northern Europe
  • Southern Europe
  • East Asia
  • Southeast Asia
  • South Asia
  • Central Asia
  • Oceania
  • MEA
Fastest Growing Region
Asia-Pacific
Asia-Pacific dominates Customer Rating Software Market [2020 to 2024]
Dominating Region
North America
North America dominates Customer Rating Software Market [2020 to 2024]

 

Report Features

Details

Base Year

2024

Based Year Market Size (2024)

3.2Billion

Historical Period Market Size (2020)

2Billion

CAGR (2024 to 2032)

10.10%

Forecast Period

2025 to 2032

Forecasted Period Market Size (2032)

7Billion 

Scope of the Report

Survey-Based Rating Systems, Product Review Platforms, Star Rating Systems, Feedback Widgets, Sentiment Analysis Software, E-commerce, Product Evaluation, Service Quality Assessment, Brand Management, Online Communities & Social Media Influences

Regions Covered

North America, Europe, Asia Pacific, South America, and MEA

Year on Year Growth

9.10%

Companies Covered

Trustpilot, Yotpo, Bazaarvoice, PowerReviews, Feefo, G2, Capterra, TrustRadius, Google Reviews, Yelp, TripAdvisor, Amazon Reviews, Hotjar, SurveyMonkey, Qualtrics, UserVoice, Podium, GetApp, Sitejabber, ReviewTrackers, Birdeye, ResellerRatings, AppFollow, Mention

Customization Scope

15% Free Customization (For EG)

Delivery Format

PDF and Excel through Email

 

 

Customer Rating Software - Table of Contents

Chapter 1: Market Preface
  • 1.1 Global Customer Rating Software Market Landscape
  • 1.2 Scope of the Study
  • 1.3 Relevant Findings & Stakeholder Advantages

Chapter 2: Strategic Overview
  • 2.1 Global Customer Rating Software Market Outlook
  • 2.2 Total Addressable Market versus Serviceable Market
  • 2.3 Market Rivalry Projection

Chapter 3 : Global Customer Rating Software Market Business Environment & Changing Dynamics
  • 3.1 Growth Drivers
    • 3.1.1 E-commerce competition
    • 3.1.2 Consumer trust importance
    • 3.1.3 Digital brand management
  • 3.2 Available Opportunities
    • 3.2.1 Integration with CRM
    • 3.2.2 SaaS licensing
    • 3.2.3 SME-focused
  • 3.3 Influencing Trends
    • 3.3.1 Sentiment analysis
    • 3.3.2 AI-generated reviews
    • 3.3.3 Verifie
  • 3.4 Challenges
    • 3.4.1 Fake reviews
    • 3.4.2 Privacy/data regulation
    • 3.4.3 Integratio
  • 3.5 Regional Dynamics

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Chapter 4 : Global Customer Rating Software Industry Factors Assessment
  • 4.1 Current Scenario
  • 4.2 PEST Analysis
  • 4.3 Business Environment - PORTER 5-Forces Analysis
    • 4.3.1 Supplier Leverage
    • 4.3.2 Bargaining Power of Buyers
    • 4.3.3 Threat of Substitutes
    • 4.3.4 Threat from New Entrant
    • 4.3.5 Market Competition Level
  • 4.4 Roadmap of Customer Rating Software Market
  • 4.5 Impact of Macro-Economic Factors
  • 4.6 Market Entry Strategies
  • 4.7 Political and Regulatory Landscape
  • 4.8 Supply Chain Analysis
  • 4.9 Impact of Tariff War


Chapter 5: Customer Rating Software : Competition Benchmarking & Performance Evaluation
  • 5.1 Global Customer Rating Software Market Concentration Ratio
    • 5.1.1 CR4, CR8 and HH Index
    • 5.1.2 % Market Share - Top 3
    • 5.1.3 Market Holding by Top 5
  • 5.2 Market Position of Manufacturers by Customer Rating Software Revenue 2024
  • 5.3 BCG Matrix
  • 5.3 Market Entropy
  • 5.4 5C’s Analysis
  • 5.5 Ansoff Matrix
Chapter 6: Global Customer Rating Software Market: Company Profiles
  • 6.1 Trustpilot
    • 6.1.1 Trustpilot Company Overview
    • 6.1.2 Trustpilot Product/Service Portfolio & Specifications
    • 6.1.3 Trustpilot Key Financial Metrics
    • 6.1.4 Trustpilot SWOT Analysis
    • 6.1.5 Trustpilot Development Activities
  • 6.2 Yotpo
  • 6.3 Bazaarvoice
  • 6.4 PowerReviews
  • 6.5 Feefo
  • 6.6 G2
  • 6.7 Capterra
  • 6.8 TrustRadius
  • 6.9 Google Reviews
  • 6.10 Yelp
  • 6.11 TripAdvisor
  • 6.12 Amazon Reviews
  • 6.13 Hotjar
  • 6.14 SurveyMonkey
  • 6.15 Qualtrics
  • 6.16 UserVoice
  • 6.17 Podium
  • 6.18 GetApp
  • 6.19 Sitejabber
  • 6.20 ReviewTrackers
  • 6.21 Birdeye
  • 6.22 ResellerRatings
  • 6.23 AppFollow
  • 6.24 Mention
  • 6.25 Judge.me

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Sectional Purchase

Chapter 7 : Global Customer Rating Software by Type & Application (2020-2032)
  • 7.1 Global Customer Rating Software Market Revenue Analysis (USD Million) by Type (2020-2024)
    • 7.1.1 Survey-Based Rating Systems
    • 7.1.2 Product Review Platforms
    • 7.1.3 Star Rating Systems
    • 7.1.4 Feedback Widgets
    • 7.1.5 Sentiment Analysis Software
    • 7.1.6 Net Promoter Score (NPS)
  • 7.2 Global Customer Rating Software Market Revenue Analysis (USD Million) by Application (2020-2024)
    • 7.2.1 E-commerce
    • 7.2.2 Product Evaluation
    • 7.2.3 Service Quality Assessment
    • 7.2.4 Brand Management
    • 7.2.5 Online Communities & Social Media Influences
  • 7.3 Global Customer Rating Software Market Revenue Analysis (USD Million) by Type (2024-2032)
  • 7.4 Global Customer Rating Software Market Revenue Analysis (USD Million) by Application (2024-2032)

Chapter 8 : North America Customer Rating Software Market Breakdown by Country, Type & Application
  • 8.1 North America Customer Rating Software Market by Country (USD Million) [2020-2024]
    • 8.1.1 United States
    • 8.1.2 Canada
  • 8.2 North America Customer Rating Software Market by Type (USD Million) [2020-2024]
    • 8.2.1 Survey-Based Rating Systems
    • 8.2.2 Product Review Platforms
    • 8.2.3 Star Rating Systems
    • 8.2.4 Feedback Widgets
    • 8.2.5 Sentiment Analysis Software
    • 8.2.6 Net Promoter Score (NPS)
  • 8.3 North America Customer Rating Software Market by Application (USD Million) [2020-2024]
    • 8.3.1 E-commerce
    • 8.3.2 Product Evaluation
    • 8.3.3 Service Quality Assessment
    • 8.3.4 Brand Management
    • 8.3.5 Online Communities & Social Media Influences
  • 8.4 North America Customer Rating Software Market by Country (USD Million) [2025-2032]
  • 8.5 North America Customer Rating Software Market by Type (USD Million) [2025-2032]
  • 8.6 North America Customer Rating Software Market by Application (USD Million) [2025-2032]
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Sectional Purchase

Chapter 9 : LATAM Customer Rating Software Market Breakdown by Country, Type & Application
  • 9.1 LATAM Customer Rating Software Market by Country (USD Million) [2020-2024]
    • 9.1.1 Brazil
    • 9.1.2 Argentina
    • 9.1.3 Chile
    • 9.1.4 Mexico
    • 9.1.5 Rest of LATAM
  • 9.2 LATAM Customer Rating Software Market by Type (USD Million) [2020-2024]
    • 9.2.1 Survey-Based Rating Systems
    • 9.2.2 Product Review Platforms
    • 9.2.3 Star Rating Systems
    • 9.2.4 Feedback Widgets
    • 9.2.5 Sentiment Analysis Software
    • 9.2.6 Net Promoter Score (NPS)
  • 9.3 LATAM Customer Rating Software Market by Application (USD Million) [2020-2024]
    • 9.3.1 E-commerce
    • 9.3.2 Product Evaluation
    • 9.3.3 Service Quality Assessment
    • 9.3.4 Brand Management
    • 9.3.5 Online Communities & Social Media Influences
  • 9.4 LATAM Customer Rating Software Market by Country (USD Million) [2025-2032]
  • 9.5 LATAM Customer Rating Software Market by Type (USD Million) [2025-2032]
  • 9.6 LATAM Customer Rating Software Market by Application (USD Million) [2025-2032]
Chapter 10 : West Europe Customer Rating Software Market Breakdown by Country, Type & Application
  • 10.1 West Europe Customer Rating Software Market by Country (USD Million) [2020-2024]
    • 10.1.1 Germany
    • 10.1.2 France
    • 10.1.3 Benelux
    • 10.1.4 Switzerland
    • 10.1.5 Rest of West Europe
  • 10.2 West Europe Customer Rating Software Market by Type (USD Million) [2020-2024]
    • 10.2.1 Survey-Based Rating Systems
    • 10.2.2 Product Review Platforms
    • 10.2.3 Star Rating Systems
    • 10.2.4 Feedback Widgets
    • 10.2.5 Sentiment Analysis Software
    • 10.2.6 Net Promoter Score (NPS)
  • 10.3 West Europe Customer Rating Software Market by Application (USD Million) [2020-2024]
    • 10.3.1 E-commerce
    • 10.3.2 Product Evaluation
    • 10.3.3 Service Quality Assessment
    • 10.3.4 Brand Management
    • 10.3.5 Online Communities & Social Media Influences
  • 10.4 West Europe Customer Rating Software Market by Country (USD Million) [2025-2032]
  • 10.5 West Europe Customer Rating Software Market by Type (USD Million) [2025-2032]
  • 10.6 West Europe Customer Rating Software Market by Application (USD Million) [2025-2032]
Chapter 11 : Central & Eastern Europe Customer Rating Software Market Breakdown by Country, Type & Application
  • 11.1 Central & Eastern Europe Customer Rating Software Market by Country (USD Million) [2020-2024]
    • 11.1.1 Bulgaria
    • 11.1.2 Poland
    • 11.1.3 Hungary
    • 11.1.4 Romania
    • 11.1.5 Rest of CEE
  • 11.2 Central & Eastern Europe Customer Rating Software Market by Type (USD Million) [2020-2024]
    • 11.2.1 Survey-Based Rating Systems
    • 11.2.2 Product Review Platforms
    • 11.2.3 Star Rating Systems
    • 11.2.4 Feedback Widgets
    • 11.2.5 Sentiment Analysis Software
    • 11.2.6 Net Promoter Score (NPS)
  • 11.3 Central & Eastern Europe Customer Rating Software Market by Application (USD Million) [2020-2024]
    • 11.3.1 E-commerce
    • 11.3.2 Product Evaluation
    • 11.3.3 Service Quality Assessment
    • 11.3.4 Brand Management
    • 11.3.5 Online Communities & Social Media Influences
  • 11.4 Central & Eastern Europe Customer Rating Software Market by Country (USD Million) [2025-2032]
  • 11.5 Central & Eastern Europe Customer Rating Software Market by Type (USD Million) [2025-2032]
  • 11.6 Central & Eastern Europe Customer Rating Software Market by Application (USD Million) [2025-2032]
Chapter 12 : Northern Europe Customer Rating Software Market Breakdown by Country, Type & Application
  • 12.1 Northern Europe Customer Rating Software Market by Country (USD Million) [2020-2024]
    • 12.1.1 The United Kingdom
    • 12.1.2 Sweden
    • 12.1.3 Norway
    • 12.1.4 Baltics
    • 12.1.5 Ireland
    • 12.1.6 Rest of Northern Europe
  • 12.2 Northern Europe Customer Rating Software Market by Type (USD Million) [2020-2024]
    • 12.2.1 Survey-Based Rating Systems
    • 12.2.2 Product Review Platforms
    • 12.2.3 Star Rating Systems
    • 12.2.4 Feedback Widgets
    • 12.2.5 Sentiment Analysis Software
    • 12.2.6 Net Promoter Score (NPS)
  • 12.3 Northern Europe Customer Rating Software Market by Application (USD Million) [2020-2024]
    • 12.3.1 E-commerce
    • 12.3.2 Product Evaluation
    • 12.3.3 Service Quality Assessment
    • 12.3.4 Brand Management
    • 12.3.5 Online Communities & Social Media Influences
  • 12.4 Northern Europe Customer Rating Software Market by Country (USD Million) [2025-2032]
  • 12.5 Northern Europe Customer Rating Software Market by Type (USD Million) [2025-2032]
  • 12.6 Northern Europe Customer Rating Software Market by Application (USD Million) [2025-2032]
Chapter 13 : Southern Europe Customer Rating Software Market Breakdown by Country, Type & Application
  • 13.1 Southern Europe Customer Rating Software Market by Country (USD Million) [2020-2024]
    • 13.1.1 Spain
    • 13.1.2 Italy
    • 13.1.3 Portugal
    • 13.1.4 Greece
    • 13.1.5 Rest of Southern Europe
  • 13.2 Southern Europe Customer Rating Software Market by Type (USD Million) [2020-2024]
    • 13.2.1 Survey-Based Rating Systems
    • 13.2.2 Product Review Platforms
    • 13.2.3 Star Rating Systems
    • 13.2.4 Feedback Widgets
    • 13.2.5 Sentiment Analysis Software
    • 13.2.6 Net Promoter Score (NPS)
  • 13.3 Southern Europe Customer Rating Software Market by Application (USD Million) [2020-2024]
    • 13.3.1 E-commerce
    • 13.3.2 Product Evaluation
    • 13.3.3 Service Quality Assessment
    • 13.3.4 Brand Management
    • 13.3.5 Online Communities & Social Media Influences
  • 13.4 Southern Europe Customer Rating Software Market by Country (USD Million) [2025-2032]
  • 13.5 Southern Europe Customer Rating Software Market by Type (USD Million) [2025-2032]
  • 13.6 Southern Europe Customer Rating Software Market by Application (USD Million) [2025-2032]
Chapter 14 : East Asia Customer Rating Software Market Breakdown by Country, Type & Application
  • 14.1 East Asia Customer Rating Software Market by Country (USD Million) [2020-2024]
    • 14.1.1 China
    • 14.1.2 Japan
    • 14.1.3 South Korea
    • 14.1.4 Taiwan
    • 14.1.5 Others
  • 14.2 East Asia Customer Rating Software Market by Type (USD Million) [2020-2024]
    • 14.2.1 Survey-Based Rating Systems
    • 14.2.2 Product Review Platforms
    • 14.2.3 Star Rating Systems
    • 14.2.4 Feedback Widgets
    • 14.2.5 Sentiment Analysis Software
    • 14.2.6 Net Promoter Score (NPS)
  • 14.3 East Asia Customer Rating Software Market by Application (USD Million) [2020-2024]
    • 14.3.1 E-commerce
    • 14.3.2 Product Evaluation
    • 14.3.3 Service Quality Assessment
    • 14.3.4 Brand Management
    • 14.3.5 Online Communities & Social Media Influences
  • 14.4 East Asia Customer Rating Software Market by Country (USD Million) [2025-2032]
  • 14.5 East Asia Customer Rating Software Market by Type (USD Million) [2025-2032]
  • 14.6 East Asia Customer Rating Software Market by Application (USD Million) [2025-2032]
Chapter 15 : Southeast Asia Customer Rating Software Market Breakdown by Country, Type & Application
  • 15.1 Southeast Asia Customer Rating Software Market by Country (USD Million) [2020-2024]
    • 15.1.1 Vietnam
    • 15.1.2 Singapore
    • 15.1.3 Thailand
    • 15.1.4 Malaysia
    • 15.1.5 Indonesia
    • 15.1.6 Philippines
    • 15.1.7 Rest of SEA Countries
  • 15.2 Southeast Asia Customer Rating Software Market by Type (USD Million) [2020-2024]
    • 15.2.1 Survey-Based Rating Systems
    • 15.2.2 Product Review Platforms
    • 15.2.3 Star Rating Systems
    • 15.2.4 Feedback Widgets
    • 15.2.5 Sentiment Analysis Software
    • 15.2.6 Net Promoter Score (NPS)
  • 15.3 Southeast Asia Customer Rating Software Market by Application (USD Million) [2020-2024]
    • 15.3.1 E-commerce
    • 15.3.2 Product Evaluation
    • 15.3.3 Service Quality Assessment
    • 15.3.4 Brand Management
    • 15.3.5 Online Communities & Social Media Influences
  • 15.4 Southeast Asia Customer Rating Software Market by Country (USD Million) [2025-2032]
  • 15.5 Southeast Asia Customer Rating Software Market by Type (USD Million) [2025-2032]
  • 15.6 Southeast Asia Customer Rating Software Market by Application (USD Million) [2025-2032]
Chapter 16 : South Asia Customer Rating Software Market Breakdown by Country, Type & Application
  • 16.1 South Asia Customer Rating Software Market by Country (USD Million) [2020-2024]
    • 16.1.1 India
    • 16.1.2 Bangladesh
    • 16.1.3 Others
  • 16.2 South Asia Customer Rating Software Market by Type (USD Million) [2020-2024]
    • 16.2.1 Survey-Based Rating Systems
    • 16.2.2 Product Review Platforms
    • 16.2.3 Star Rating Systems
    • 16.2.4 Feedback Widgets
    • 16.2.5 Sentiment Analysis Software
    • 16.2.6 Net Promoter Score (NPS)
  • 16.3 South Asia Customer Rating Software Market by Application (USD Million) [2020-2024]
    • 16.3.1 E-commerce
    • 16.3.2 Product Evaluation
    • 16.3.3 Service Quality Assessment
    • 16.3.4 Brand Management
    • 16.3.5 Online Communities & Social Media Influences
  • 16.4 South Asia Customer Rating Software Market by Country (USD Million) [2025-2032]
  • 16.5 South Asia Customer Rating Software Market by Type (USD Million) [2025-2032]
  • 16.6 South Asia Customer Rating Software Market by Application (USD Million) [2025-2032]
Chapter 17 : Central Asia Customer Rating Software Market Breakdown by Country, Type & Application
  • 17.1 Central Asia Customer Rating Software Market by Country (USD Million) [2020-2024]
    • 17.1.1 Kazakhstan
    • 17.1.2 Tajikistan
    • 17.1.3 Others
  • 17.2 Central Asia Customer Rating Software Market by Type (USD Million) [2020-2024]
    • 17.2.1 Survey-Based Rating Systems
    • 17.2.2 Product Review Platforms
    • 17.2.3 Star Rating Systems
    • 17.2.4 Feedback Widgets
    • 17.2.5 Sentiment Analysis Software
    • 17.2.6 Net Promoter Score (NPS)
  • 17.3 Central Asia Customer Rating Software Market by Application (USD Million) [2020-2024]
    • 17.3.1 E-commerce
    • 17.3.2 Product Evaluation
    • 17.3.3 Service Quality Assessment
    • 17.3.4 Brand Management
    • 17.3.5 Online Communities & Social Media Influences
  • 17.4 Central Asia Customer Rating Software Market by Country (USD Million) [2025-2032]
  • 17.5 Central Asia Customer Rating Software Market by Type (USD Million) [2025-2032]
  • 17.6 Central Asia Customer Rating Software Market by Application (USD Million) [2025-2032]
Chapter 18 : Oceania Customer Rating Software Market Breakdown by Country, Type & Application
  • 18.1 Oceania Customer Rating Software Market by Country (USD Million) [2020-2024]
    • 18.1.1 Australia
    • 18.1.2 New Zealand
    • 18.1.3 Others
  • 18.2 Oceania Customer Rating Software Market by Type (USD Million) [2020-2024]
    • 18.2.1 Survey-Based Rating Systems
    • 18.2.2 Product Review Platforms
    • 18.2.3 Star Rating Systems
    • 18.2.4 Feedback Widgets
    • 18.2.5 Sentiment Analysis Software
    • 18.2.6 Net Promoter Score (NPS)
  • 18.3 Oceania Customer Rating Software Market by Application (USD Million) [2020-2024]
    • 18.3.1 E-commerce
    • 18.3.2 Product Evaluation
    • 18.3.3 Service Quality Assessment
    • 18.3.4 Brand Management
    • 18.3.5 Online Communities & Social Media Influences
  • 18.4 Oceania Customer Rating Software Market by Country (USD Million) [2025-2032]
  • 18.5 Oceania Customer Rating Software Market by Type (USD Million) [2025-2032]
  • 18.6 Oceania Customer Rating Software Market by Application (USD Million) [2025-2032]
Chapter 19 : MEA Customer Rating Software Market Breakdown by Country, Type & Application
  • 19.1 MEA Customer Rating Software Market by Country (USD Million) [2020-2024]
    • 19.1.1 Turkey
    • 19.1.2 South Africa
    • 19.1.3 Egypt
    • 19.1.4 UAE
    • 19.1.5 Saudi Arabia
    • 19.1.6 Israel
    • 19.1.7 Rest of MEA
  • 19.2 MEA Customer Rating Software Market by Type (USD Million) [2020-2024]
    • 19.2.1 Survey-Based Rating Systems
    • 19.2.2 Product Review Platforms
    • 19.2.3 Star Rating Systems
    • 19.2.4 Feedback Widgets
    • 19.2.5 Sentiment Analysis Software
    • 19.2.6 Net Promoter Score (NPS)
  • 19.3 MEA Customer Rating Software Market by Application (USD Million) [2020-2024]
    • 19.3.1 E-commerce
    • 19.3.2 Product Evaluation
    • 19.3.3 Service Quality Assessment
    • 19.3.4 Brand Management
    • 19.3.5 Online Communities & Social Media Influences
  • 19.4 MEA Customer Rating Software Market by Country (USD Million) [2025-2032]
  • 19.5 MEA Customer Rating Software Market by Type (USD Million) [2025-2032]
  • 19.6 MEA Customer Rating Software Market by Application (USD Million) [2025-2032]

Chapter 20: Research Findings & Conclusion
  • 20.1 Key Findings
  • 20.2 Conclusion

Chapter 21: Methodology and Data Source
  • 21.1 Research Methodology & Approach
    • 21.1.1 Research Program/Design
    • 21.1.2 Market Size Estimation
    • 21.1.3 Market Breakdown and Data Triangulation
  • 21.2 Data Source
    • 21.2.1 Secondary Sources
    • 21.2.2 Primary Sources

Chapter 22: Appendix & Disclaimer
  • 22.1 Acronyms & bibliography
  • 22.2 Disclaimer

Frequently Asked Questions (FAQ):

The Global Customer Rating Software market size surpassed 3.2 Billion in 2024 and will expand at a CAGR of 10.10% between 2024 and 2032.

The Customer Rating Software Market is predicted to grow at a CAGR of 10.10%.

Some of the prominent trends that are influencing and driving the growth of Global Customer Rating Software Market are Sentiment Analysis, AI-generated Reviews, Verified Buyer Systems, Voice-of-customer Dashboards

  • E-commerce Competition
  • Consumer Trust Importance
  • Digital Brand Management
  • Social Proof Value

Some of the major challanges seen in Global Customer Rating Software Market are Fake Reviews, Privacy/data Regulation, Integration Complexity, Low User Engagement.

Some of the opportunities that Analyst at HTF MI have identified in Customer Rating Software Market are:
  • Integration With CRM
  • SaaS Licensing
  • SME-focused Tools
  • Multichannel Feedback Platforms

Customer Rating Software Market identifies market share by players along with the concentration rate using CR4, CR8 Index to determine leading and emerging competitive players such as Trustpilot, Yotpo, Bazaarvoice, PowerReviews, Feefo, G2, Capterra, TrustRadius, Google Reviews, Yelp, TripAdvisor, Amazon Reviews, Hotjar, SurveyMonkey, Qualtrics, UserVoice, Podium, GetApp, Sitejabber, ReviewTrackers, Birdeye, ResellerRatings, AppFollow, Mention, Judge.me.

The Global Customer Rating Software Market Study is Broken down by applications such as E-commerce, Product Evaluation, Service Quality Assessment, Brand Management, Online Communities & Social Media Influences.

The Global Customer Rating Software Market Study is segmented by Survey-Based Rating Systems, Product Review Platforms, Star Rating Systems, Feedback Widgets, Sentiment Analysis Software, Net Promoter Score (NPS).

The Global Customer Rating Software Market Study includes regional breakdown as North America, LATAM, West Europe,Central & Eastern Europe, Northern Europe, Southern Europe, East Asia, Southeast Asia, South Asia, Central Asia, Oceania, MEA

The Customer Rating Software Market is studied from 2020 - 2032.

Customer rating software is a digital tool used by businesses to collect, manage, and analyze customer feedback, ratings, and reviews across various platforms. These systems allow customers to rate products, services, or experiences, typically using stars, numerical scores, or descriptive comments. The software often includes features such as real-time feedback capture, sentiment analysis, response management, integration with CRM systems, and reporting dashboards. It enables companies to gauge customer satisfaction, identify service gaps, and enhance brand reputation. Cloud-based and mobile-friendly platforms allow for multichannel data collection, including websites, mobile apps, emails, and social media. AI-driven analytics can provide actionable insights and automate response strategies. For regulated industries, compliance and data privacy (e.g., GDPR) are integral features. Customer rating software is widely used in retail, hospitality, healthcare, and SaaS industries, influencing purchasing decisions and loyalty. As customer experience becomes a key differentiator, businesses are increasingly investing in robust rating and feedback systems to build trust and drive continuous improvement.